Question 1

How do you guarantee delivery?

Accepted Answer

If the tracking doesn't indicate the package as "delivered," we'll promptly send a replacement. In the rare instance that the replacement doesn't reach you, we'll issue a full refund. Our commitment is to ensure our customers are the happiest in the industry. For any concerns, reach out to us at info@my420plug.com.

Question 2

Where can you ship products?

Accepted Answer

We provide nationwide shipping and guarantee delivery across the United States. If, for any reason, your order fails to reach you, we will replace it or provide a full refund.

Question 3

What are the payment methods?

Accepted Answer

Our preferred payment methods include Cash App ($tomdelong1), Venmo (@DizzyPlug), and Apple Pay Cash (949-678-1339). While we currently don't accept credit cards automatically, we're happy to assist you with manual credit card payments. Simply reach out to us at info@my420plug.com, and our team will promptly process your payment. If you prefer alternative payment methods such as PayPal or Zelle, please don't hesitate to contact us.

Question 4

Where can I find my order number?

Accepted Answer

After placing an order with us, you'll receive an email containing your order number and payment instructions. If you don't see it in your inbox, please check your junk/spam folder. If you're a member, you can also find it by accessing 'My Orders' on your member profile. If you still can't find it, don't hesitate to contact us, and we'll gladly provide you with the order number.

Question 5

How can I pay with a credit card?

Accepted Answer

We currently accept credit card payments through manual processing. Simply reach out to us at info@my420plug.com, and our team will assist you with completing your payment.

Question 6

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email. You can then use this tracking number to monitor the status of your package.

Question 7

What if my order is damaged?

Accepted Answer

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

Question 8

How does delivery work?

Accepted Answer

We offer discreet and secure delivery to your doorstep. Once your payment is completed, our team ensures that your order is packaged safely and delivered using trusted shipping carriers. You'll receive tracking information to monitor your delivery.

Question 9

Do you ship to Brazil?

Accepted Answer

Unfortunately, we don't ship directly to Brazil. However, our representative in Brazil is Volcom Imports. You can connect with them through Instagram @volcomimports or check their website here.

Question 10

Are your products safe and authentic?

Accepted Answer

Product safety and quality are top priorities at MY420. We source from the best brands in the market, subjecting each product to testing to meet stringent quality standards, ensuring they are free of harmful chemicals such as benzene, pesticides, and metals.

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